The work
HutSix developed a remote housing maintenance app for
Central Desert Regional Council (CDRC), streamlining job tracking and reporting across 12 communities. With offline capabilities and user-friendly design elements, the app empowers community-based staff to log maintenance requests efficiently, improving service delivery and engagement in remote areas.
The Challenge
The Central Desert Regional Council (CDRC) managed housing maintenance across a vast, remote area using manual processes that were resource-intensive and error-prone. Staff encountered language and literacy barriers, and patchy mobile coverage further complicated reporting, making timely maintenance challenging.
The Solution
HutSix created a custom app for CDRC, enabling field staff to create job cards, assign tasks, and manage work details from any location, with offline functionality to support areas with limited connectivity.
The app’s interface uses accessible, icon-driven options like drop-down menus, tick-boxes, and file uploads, designed for staff with varying technical skills. Residents can also submit maintenance requests, enhancing community involvement.
The Impact
The app has transformed CDRC’s housing maintenance process, making reporting faster, more accurate, and accessible.
Staff can now generate customised reports easily, ensuring compliance with funding requirements. Offline capabilities have improved issue reporting, allowing CDRC to address maintenance needs more effectively, even in remote locations.
Continuous Improvement
HutSix remains committed to refining the app in collaboration with CDRC, ensuring it continues to meet evolving community needs.
Future enhancements will expand functionality, providing a sustainable, adaptable tool that supports CDRC’s vision for inclusive, efficient service delivery across remote Central Australian communities.
